Customer Service Representative - Astro Indonesia (Kedoya, Jakarta Barat)

Join Astro Indonesia as a Customer Service Representative in Kedoya, Jakarta Barat and become the voice of our brand! In this dynamic role, you will serve as the first point of contact for our valued customers, delivering exceptional service and resolving their inquiries with a smile. As part of our dedicated customer service team, you will handle both incoming calls and emails, ensuring our customers feel valued and heard. This is your chance to make a meaningful impact on customer satisfaction and loyalty.

At Astro Indonesia, we are committed to providing the best entertainment experience to our customers. Our team is passionate about delivering top-notch service, and we believe that your enthusiasm and dedication will shine through in every interaction. With a focus on continuous improvement and innovation, we offer a supportive and collaborative work environment where you can grow and thrive.

📋 Tanggung Jawab Pekerjaan

• Answer and resolve customer inquiries via phone, email, and chat effectively and efficiently.
• Provide exceptional customer service by addressing concerns and issues promptly and professionally.
• Assist customers with account management, billing, and subscription issues.
• Handle customer complaints with empathy and find solutions that meet their needs.
• Document all customer interactions accurately and maintain a comprehensive record of each case.
• Stay updated on product and service offerings to provide accurate and helpful information to customers.
• Collaborate with other departments to ensure seamless customer experiences.
• Participate in quality assurance processes to maintain high service standards.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field.
• Strong communication and interpersonal skills to build rapport with customers.
• Excellent written and verbal communication skills in Indonesian.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Proficiency in using CRM software such as Salesforce or Zendesk.
• Familiarity with Indonesian entertainment industry and streaming services is a plus.
• Ability to work shifts, including weekends and holidays.
• High school diploma or equivalent. Bachelor's degree in Business Administration or related field is a plus.

🛠️ Keahlian

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