Front Office / Receptionist - Guest Service Agent at Indonesia Surfaris

Join Indonesia Surfaris as a Front Office / Receptionist and become the welcoming face of our vibrant hospitality team in Badung, Bali! This is your opportunity to deliver exceptional guest experiences in one of the world’s most sought-after travel destinations. As a Front Office / Receptionist, you’ll be the first point of contact for our guests, ensuring their stay is seamless and memorable. With our state-of-the-art reception desk and advanced software, you’ll manage check-ins, check-outs, and handle reservations with ease. This role is perfect for someone who thrives in a dynamic environment and loves creating positive guest interactions.

Indonesia Surfaris is a leading hospitality brand known for its commitment to excellence and guest satisfaction. Located in the heart of Badung, Bali, we offer a unique blend of luxury and local charm. Our team is passionate about providing top-notch service, and we’re looking for a Front Office / Receptionist who shares this vision. You’ll work in a lively, fast-paced setting where every day brings new challenges and opportunities to shine.

In this role, you’ll be responsible for greeting guests, assisting with check-ins and check-outs, and ensuring smooth operations at the reception desk. You’ll use our advanced reservation system and guest management software to handle all bookings efficiently. Whether you’re a seasoned professional or just starting out, this is your chance to make a lasting impression and be part of a team that truly cares about guest satisfaction.

📋 Tanggung Jawab Pekerjaan

• Greet and welcome guests upon arrival, ensuring a warm and friendly reception.
• Assist with check-ins and check-outs, including processing payments and issuing receipts.
• Handle guest inquiries and provide information about local attractions, dining, and other services.
• Manage reservations and bookings using our advanced reservation system.
• Coordinate with housekeeping and other departments to ensure guest rooms are ready for check-in.
• Maintain a clean and organized reception area, including handling mail and phone calls.
• Assist with special requests and ensure guest needs are met promptly.
• Contribute to a positive and professional work environment, fostering strong guest relationships.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in a front office or receptionist role, preferably in the hospitality industry.
• Excellent communication and interpersonal skills, with the ability to handle multiple tasks simultaneously.
• Strong organizational skills and attention to detail.
• Familiarity with basic computer software, including email and reservation systems.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Fluent in English and Bahasa Indonesia, with excellent customer service skills.
• Enthusiasm for travel and a passion for delivering exceptional guest experiences.
• Willingness to work flexible hours, including weekends and holidays, as required.

🛠️ Keahlian

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